- If we don't detect a Mood Preference for a specific month, we'll send you a reminder on the 3rd day of that month.
- A subscription renewal reminder will also be sent out to you on the 20th day of each month.
- You should expect to receive your box no later than the 22nd of each month. If you don't receive it by then, please CONTACT US!
- While we check the contents of each box that we send out, we may occasionally miss out on an item defect. Under these circumstances, we'd be more than happy to accept a return and will send out a replacement piece for you right away at no extra cost!
- We understand that sometimes a design we've sent out may not take to your fancy. If you're not comfortable with the item we've sent you, we're also happy to accept an exchange. However, we only offer a one-time exchange for a 3-month subscription and up to three exchanges if you've picked the 6-month subscription. Exchanges are not applicable for single Moodboxes.
RETURNS / EXCHANGES
- Exchanges are only applicable for apparels.
- Accessories and Bags are non-exchangeable.
- Exclusive samples from collaborations are non-returnable and non-exchangeable.
- All exchanges as listed above refer to a per item basis. For example, if you've selected a 3-month subscription plan, we will only be able to offer a one-time exchange for a single item.
- In the event that you've opted for a change in item, we'll offer you a list of up to 8 different items to choose from, from a similar category. We are unable to offer you items from different categories.
- All returns must be received within 10 days from the day you receive your Mood Box and all item/s must be unworn, unwashed and in brand new condition (without any stains, fragrances, scents including detergent and perfume) or any form of disarray that warrants the item unsuitable for resale. We regret to inform you that we will not be able to accept items that do not meet these requirements.
CHARGES FOR RETURNS
- If you have received a defective item, please rest assured that we will absorb all postage charges incurred.
- However, if you would like to utilize the exchange process for a separate item, please note that all necessary shipping charges will be borne by the customer.
- The cut-off date is on the 15th of each month.
- If you've purchased your Moodbox before or on the 15th, you'll receive your Moodbox before the 22nd the same month for local orders.
- For overseas parcel, please drop us a line via our CONTACT US page for your parcel tracking number.
FEEDBACK / GENERAL SUGGESTIONS
- If you'd like to give us a heads up or elaborate a little more about what you'd like the next month, feel free to drop us a line via our CONTACT US page. While we can't accept direct requests, we'll definitely try our best to curate the box to your fancy!